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New online retail development

Developed a new online retail for a global retail brand in Vietnam.


Our Client

  • A Korean retail brand in Vietnam.

Challenges and needs

  • The client needed to improve functions of online shopping mall, design new customer experience (CX), develop new APP, and build data center.

Our work

  • Developed New Online Mall features
  • Improved function & Usability including Total Customer Experience, Mobile Environment Support, Cover Responsive WEB
  • Enhanced Service for Customer, Divide System with API Gate Way, Order Management, Product, Order Info
  • Developed new features for Digital Transformation:
      - Picker APP, Delivery App & Tracking, Data Driven Process, On/Off CS center
      - Real time Picking process, Real Time Delivery process, Dashboard, Monitoring, Report, Statistics, O4O total CS center, customer service interactive center, Interface with Legacy system

Outcome

  • A unique platform blending of ecommerce platform and physical stores
  • Enhanced online store capabilities
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